Ford Transit Custom recalls
34 official safety recalls for the Ford Transit Custom from NHTSA (United States), DVSA (United Kingdom) and the EU Safety Gate, newest first. Recall repairs are normally free at the maker’s dealers.
Whether your car is affected and still needs the repair depends on its VIN or registration. Check it on the official site for your country:
- United States: nhtsa.gov/recalls
- United Kingdom: check-vehicle-recalls.service.gov.uk
Fuel tank may leak and cause fire
Contact with a bulkhead bracket bolt may damage the diesel fuel tank over time, allowing fuel to leak onto hot engine or exhaust parts and ignite. The product is recalled from end users.
Official EU Safety Gate text
- Component
- Fire
- Defect
- A touch condition between the diesel fuel tank and the DCIV bulkhead bracket bolt may cause damage to the fuel tank over time and fuel to leak onto hot engine or exhaust components. As a result, the leaking fuel may ignite and result in a fire. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
- Remedy
- Recall of the product from end users
- Notes
- Notified by Germany
Bulkhead bolt may damage fuel tank
Insufficient clearance between a bulkhead bolt and the fuel tank may cause damage over time and lead to a fuel leak. The bulkhead bolt will be replaced.
Official DVSA recall text
- Component
- Transit Custom - Potential Touch Condition Between Bulkhead Bolt And Fuel Tank â Product Safety Recall
- Defect
- On affected vehicles there may be insufficient clearance between a bulkhead bolt and the fuel tank which could cause damage over time and lead to a fuel leak.
- Remedy
- Replace the bulkhead bolt.
Unseated transmission snap ring may cause loss of movement
An unseated snap ring in the electronic one-way clutch assembly may cause sudden, unexpected loss of forward or reverse movement. The remedy is to disassemble the transmission, check the ring is seated and replace any necessary parts.
Official DVSA recall text
- Component
- 26S49 â Transit and Transit/Tourneo Custom â Automatic Transmission Snap Ring
- Defect
- Affected vehicles may have an Electronic One-Way Clutch Assembly built with an unseated snap ring which may lead to a sudden and unexpected loss of forward or reverse movement.
- Remedy
- Disassemble the transmission to check the snap ring is correctly seated and replace any necessary parts.
Front seatbelts may fray
The front outboard seatbelts may fray after contacting metal swarf from production. The front outboard seatbelts will be replaced.
Official DVSA recall text
- Component
- 26S33 â Transit Custom â Seatbelt fraying
- Defect
- On affected vehicles the front outboard seatbelts may show fraying due to coming into contact with metal swarf from the production process.
- Remedy
- Replace the front outboard seatbelts.
Glare-free high beams may behave erratically
The glare-free high beam function may behave erratically in certain circumstances. The advanced driver assistance systems control unit software will be updated.
Official DVSA recall text
- Component
- Multi Vehicle Line: Unintended High Beam Behaviour - Compliance
- Defect
- Affected vehicles may experience erratic behaviour of the Glare Free High Beam function under certain circumstances.
- Remedy
- Update the Advanced Driver Assistance Systems Electronic Control Unit software.
Front wiper motor may fail or work intermittently
The front wiper motor may not operate or may work intermittently, reducing or removing visibility in certain conditions. Update the wiper motor software and replace the motor if necessary.
Official DVSA recall text
- Component
- 26S37 â Transit and Transit Custom â Wiper Motor
- Defect
- On affected vehicles the front wiper motor may not operate or may operate intermittently resulting in reduced or lost visibility in certain conditions.
- Remedy
- Update the wiper motor software and if necessary replace the wiper motor.
Door module communication loss may disable indicators
Door module communication may be lost, disabling the blind spot indicator, window regulator, mirror adjustment and turn signal repeater. The inoperative mirror-mounted indicators may mean the vehicle does not meet lighting standards. Dealers will install updated door control software.
Official DVSA recall text
- Component
- 26C30 â Transit and Tourneo Custom â Door Module lost communication
- Defect
- Affected vehicles may experience loss of communication with the Door modules resulting in the Blind Spot Indicator System (BLIS) feature Window regulator mirror adjust and turn indicator repeater not working during this time. The mirror-mounted indicator lamps lack of function combined with the absence of a driver tell-tale results in a non-compliance with mandatory lighting standards.
- Remedy
- Install updated door control software.
Driver-facing camera may not meet requirements
The Driver Facing Camera may not work as intended and may not comply with current regulatory requirements. Replace the Driver Status Monitoring Camera Control Module.
Official DVSA recall text
- Component
- 26C22 - Transit Custom and Tourneo Custom - Driver Status Monitoring Camera Control Module Replacement
- Defect
- Affected vehicles may be equipped with a Driver Facing Camera that may not work as intended and therefore not compliant with current regulatory requirements.
- Remedy
- Replace the Driver Status Monitoring Camera Control Module.
Fuel line may leak onto hot exhaust components
On affected left-hand drive vehicles, fuel may leak onto the diesel particulate filter or exhaust components, potentially causing an under-bonnet fire. Fit a modified fuel feed line.
Official DVSA recall text
- Component
- 26S31 â Transit and Transit Custom â Fuel line cracked
- Defect
- On affected left-hand drive (LHD) vehicles there is a risk of a leak from a fuel line on to the diesel particulate filter (DPF) and/or exhaust components which may in a worst-case scenario result in an under-bonnet fire.
- Remedy
- Fit modified fuel feed line.
12V battery gases may vent into the cabin
The 12V battery may be vented incorrectly, allowing gases to enter the cabin. The battery will be inspected and replaced if required, and a vent tube fitted to expel gases.
Official DVSA recall text
- Component
- 25SE6 â Transit and Transit Custom â 12V Battery Venting
- Defect
- Affected vehicles may have 12V batteries that have been incorrectly vented allowing any potential venting to be directed into the cabin.
- Remedy
- Inspect the battery and replace if required. Fit a battery vent tube to expel any gases.
Second-row bench seat frame may have a faulty weld
A suspect weld in the bench seat frame may compromise occupant restraint in a frontal crash, potentially increasing the risk of injury. The bench seat frame will be replaced.
Official DVSA recall text
- Component
- Transit Custom Double Cab In Van (DCiV): Second Row Bench Seat Manufacturing Defect
- Defect
- Affected vehicles may have been manufactured with a bench seat frame with a suspect weld due to a manufacturing defect. This could compromise the occupant restraint during a frontal crash potentially increasing the risk of injury.
- Remedy
- Replace the bench seat frame.
Rearview camera may stop working
A software issue may prevent the rearview camera from working as intended. The accessory protocol interface module software will be updated.
Official DVSA recall text
- Component
- Frozen Rearview Camera Screen
- Defect
- On affected vehicles there is a potential software issue causing the rear-view camera not to function as intended.
- Remedy
- Update the Accessory Protocol Interface Module (APIM) software to the latest level.
Rear shock absorber bush may fracture
The top bush eye ring on a rear shock absorber may fracture, reducing ride quality and compromising handling. The rear shock absorbers will be inspected and replaced if required.
Official DVSA recall text
- Component
- 25S85 Transit Custom - Rear Shock Absorber Inspection
- Defect
- On affected vehicles a fracture of the shock absorber's top bush eye ring may result in reduced ride quality and compromised handling.
- Remedy
- Inspect and replace the rear shock absorbers if required.
Rear-view camera may show a reduced view or stay on
A software problem may reduce the rear-view camera view or leave it on after reversing. The vehicle software will be updated.
Official DVSA recall text
- Component
- CrossCar: Sync3 Rear-View Camera Software Update
- Defect
- On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driverâs view or with it remaining on after a reversing event.
- Remedy
- Update the vehicle software to the latest level.
Battery fault may cause power loss or fire
If a battery cell has an internal short, the battery may shut off, causing loss of motive power while coasting, and thermal venting may lead to fire. Battery control software will be updated; if a cell capacity anomaly is detected, the high-voltage battery pack will be replaced.
Official DVSA recall text
- Component
- 25S58 â Transit Custom PHEV and Explorer PHEV â Software update
- Defect
- On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.
- Remedy
- Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.
Passenger airbag inflator tube may rupture
In a crash that triggers the passenger airbag, its inflator tube may rupture, sending metal fragments into the cushion and stopping the airbag from working. This can increase the risk of injury or death. The passenger airbag will be replaced.
Official DVSA recall text
- Component
- 25S51 Transit Custom â Passenger airbag replacement required
- Defect
- On affected vehicles in the event of a crash that triggers the passenger airbag the inflator tube may rupture. The rupture can result in metal fragmentation damage to the airbag cushion complete loss of airbag functionality and an increased risk of injury or death.
- Remedy
- Replace the passenger airbag.
Engine idler gear bolt may shear
The idler gear bolt may shear, causing the gear to drop and the primary drive to fail. The engine may fail, stall or not start. The idler gear and bolt will be replaced.
Official DVSA recall text
- Component
- 25S86 Transit Transit Custom - Potential Panther Engine Timing Idler Gear Loose
- Defect
- On affected vehicles the engine idler gear bolt may shear resulting in the idler gear dropping and primary drive failure. This can result in complete engine failure leading to a stall and/or no start condition.
- Remedy
- Replace the idler gear and idler bolt.
Exhaust manifold nuts may cause an oil leak and fire risk
Some exhaust manifold nuts may be undertightened, allowing exhaust gas to leak and melt a nearby plastic oil separator. Oil may then leak onto hot surfaces, creating a fire risk. Nut positions and condition will be checked; the engine, nut and stud will be replaced if needed.
Official DVSA recall text
- Component
- 25S59 Transit Transit Custom - Potential exhaust manifold nut incorrectly torqued
- Defect
- On affected vehicles the correct tightening torque was not reached on some of the exhaust manifold nuts during the manufacturing process. This could lead to exhaust gas leaking and the melting of the nearby plastic oil separator causing oil to leak on to hot surfaces and the risk of fire.
- Remedy
- Visually check to confirm all nut positions and condition. Remove the engine and replace the nut and stud if not ok.
Door windows may not reverse at an obstruction
The driver or passenger window may not automatically reverse when it encounters an obstruction because recall software may not have installed correctly. The door module software will be updated and the installation checked.
Official DVSA recall text
- Component
- 25C10 - Transit Custom - Driver and Passenger Door Modules Software Update
- Defect
- On affected vehicles the remedy software for a previous recall may not have been installed correctly. It may be possible the driver or passenger windows will not automatically reverse when encountering an obstruction.
- Remedy
- Update the Driver and Passenger Door Modules with the latest software and verify the process to ensure correct installation.
Sliding door child lock may malfunction
The child lock on the power sliding doors may malfunction because a wire is missing from the wiring harness. The missing wire will be fitted and routed alongside the existing loom.
Official DVSA recall text
- Component
- 25C03 Transit Custom - Potential Child Lock Malfunction Issue
- Defect
- Affected vehicles may experience a malfunctioning child lock feature on the dual power sliding doors due to a missing wire in the wiring harness.
- Remedy
- Fit the missing wire and route alongside the existing loom.
Electric motor may fail without warning
A component in the electric motor may slowly degrade and fail, causing the motor to stop and propulsion to be lost. A new electric motor will be installed.
Official DVSA recall text
- Component
- 24S56 Transit Custom PHEV
- Defect
- On affected vehicles a component in the electric motor could over time slowly degrade and eventually fail leading to the electric motor failing without notice and a loss of propulsion.
- Remedy
- Install a new electric motor.
Diesel particulate filter may crack
The diesel particulate filter may crack. The software will be updated to prevent cracking, and filters already cracked will be tested and replaced.
Official DVSA recall text
- Component
- X-Car Powertain Control Module (PCM) Software Update
- Defect
- Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).
- Remedy
- Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.
Wiring harness may damage brake lines
Contact between a wiring harness and brake lines may cause wear, corrosion and a brake tube leak, reducing stopping performance. The brake line and harness will be checked and reworked if needed.
Official DVSA recall text
- Component
- 24S74 â Transit and Tourneo Custom PHEV â Wiring harness to brake line touch condition
- Defect
- On affected vehicles there may be a clash between a wiring harness and the brake lines. This could lead to wear corrosion and a brake tube leak leading to reduced stopping performance.
- Remedy
- Check the brake line and wiring harness and rework where necessary.
Window reversal system may allow excessive closing force
The window reversal system may allow a closing window to exert more than 100N under certain circumstances. The driver and passenger door module software will be updated.
Official DVSA recall text
- Component
- 24C24 - Transit Custom - Side window automatic reversal system / Compliance recall
- Defect
- On affected vehicles there is potentially an issue with the window automatic reversal system (bounce back system). Under certain circumstances a closing window could exert a force of over 100N.
- Remedy
- Update driver and passenger door modules software.
Power steering software may affect lane change warning
Incorrect power steering control module software may prevent lane change warning assist from working as intended. A dealer will update the software to restore functionality.
Official DVSA recall text
- Component
- 24C10 - Transit Custom - Power Steering Control Module (PSCM) software update
- Defect
- Transit Custom vehicles that might have been loaded with the incorrect software for the Power Steering Control Module (PSCM) during the manufacturing process. Having the incorrect software could lead to the Lane Change Warning Assist (LCWA) to not work as intended.
- Remedy
- The Ford Dealer will update the software to the latest level in order to restore full functionality.
Incomplete software update may affect driver assistance
An incomplete or missing software update may mean the advanced driver assistance system does not work as designed. Some vehicles may show a yellow warning light; others may give no warning. The software will be updated.
Official DVSA recall text
- Component
- Software Update for Advanced Driver Assistance System (ADAS) Incomplete
- Defect
- Transit Custom vehicles may have received an incomplete software update or no update prior to leaving the plant. For vehicles affected by this concern and have received an incomplete software update the Advanced Driver Assistance System (ADAS) will not function as designed. Customers will be presented with a yellow warning light in the vehicles cluster. For vehicles where no update was received there are no warning messages informing the customer that the ADAS system may not work as expected.
- Remedy
- Software update
High-voltage battery cell may develop an internal short
A battery cell may have lower than expected capacity and, in some cases, develop an internal short circuit. The battery will be replaced.
Official DVSA recall text
- Component
- 23S53 â Plug-in Hybrid Electric Vehicle â High Voltage Battery Diagnostic Inspection
- Defect
- The affected vehicles may have a manufacturing defect in one or more of the vehicles. High Voltage battery cells which may result in a cell with a lower than expected capacity. In certain cases the low-capacity cell may develop an internal short circuit.
- Remedy
- On affected vehicles the battery will be replaced.
Airbag deactivation instructions may be incorrect
Incorrect instructions may make it difficult to switch the passenger airbag off or on when fitting a rear-facing child seat. Replacement instructions will be issued.
Official DVSA recall text
- Component
- Incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.
- Defect
- Incorrect instructions for setting passenger airbag deactivation in the printed Owner�s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.
- Remedy
- Replacement instructions issued
Loose bolt may be inside the steering system
An additional bolt may be loose inside the electric power-assisted steering. The steering gear will be replaced.
Official DVSA recall text
- Component
- SOME VEHICLES MAY HAVE BEEN BUILT WITH AN ADDITIONAL BOLT THAT MAY BE LOOSE WITHIN THE ELECTRIC POWER ASSISTED STEERING
- Defect
- Some vehicles may have been built with an additional bolt that may be loose within the Electric Power Assisted Steering (EPAS).
- Remedy
- Replace the steering gear on all vehicles affected.
Left lower control arm weld may not meet specification
The weld on the left-hand lower control arm may not meet specification. The arm will be inspected and replaced if it is within the affected date range.
Official DVSA recall text
- Component
- WELD PENERTRATION ON LEFT LOWER CONTROL ARM MIGHT NOT MEET SPECIFICATION
- Defect
- The left-hand lower control arm may be fitted to vehicles where the weld penetration does not meet specification.
- Remedy
- Inspect the left-hand lower control arm and replace if within the affected date range.
Lower control arms may have missing welds
The lower control arms may have missing or incomplete welds. They will be inspected and replaced if required.
Official DVSA recall text
- Component
- THE LOWER CONTROL ARMS MAY BE FITTED WITH MISSING OR PARTIAL WELDS
- Defect
- The lower control arms may have missing or partial welds
- Remedy
- Inspect the lower control arms and replace if required.
Run-on water pump may overheat
The run-on water pump may overheat. Its 15 Amp fuse will be replaced with a 7.5 Amp fuse to prevent overheating.
Official DVSA recall text
- Component
- THE RUN ON WATER PUMP MAY OVERHEAT
- Defect
- The Run On Water Pump (ROWP) fitted to Transit and Transit Custom vehicles may overheat
- Remedy
- Replacing the 15 Amp fuse with a 7.5 Amp fuse to prevent the possibility for the ROWP to overheat.
Incorrect twin battery cable may be fitted
The vehicle may have the wrong twin battery positive cable. If the issue is found, a new cable will be installed and its routing corrected.
Official DVSA recall text
- Component
- VEHICLES MAY HAVE BEEN FITTED WITH THE INCORRECT TWIN BATTERY POSITIVE CABLE
- Defect
- Vehicles may have been fitted with the wrong twin battery positive cable.
- Remedy
- Inspect affected vehicles install a new twin battery cable and correct the cable routing if the concern is identified.
Left seatbelt adjuster bolt may be incorrectly tightened
The bolt connecting the left seatbelt to its shoulder height adjuster may be incorrectly tightened. The seatbelt and adjuster will be replaced.
Official DVSA recall text
- Component
- INCORRECTLY TORQUED LEFT HAND SEATBELT TO SEATBELT SHOULDER HEIGHT ADJUSTER BOLT
- Defect
- An incorrectly torqued left hand seatbelt to seatbelt shoulder height adjuster bolt.
- Remedy
- Replace the left hand seatbelt and shoulder height adjuster with new parts.
Sources: NHTSA (US National Highway Traffic Safety Administration), DVSA (UK Driver and Vehicle Standards Agency) and the EU Safety Gate (European Commission) recall data. Each recall covers vehicles sold in that market; models sold elsewhere may differ.